Build client Loyalty

• Build loyalty with existing clients and employees.
• 80/20 rules always apply.
• Stay in contact with the spa’s most loyal 20%.
• Keep track of your top customers and let them know you appreciate their business.
• Create a spa environment that is positive for employees and customers.
• Develop an online marketing program.
• Use all those client email addresses you’ve been collecting over the years.
• Let customers know about special events, new treatments and promotions going on at your spa.
• Send clients an email and give them a good reason to come in for a new spa experience.
• Provide value and strengthen relationships with existing clients.
• Send clients appointment reminders.
• Let clients know when you have appointment openings.
• Deliver Welcome emails for new clients.
• Send out a spa newsletter.
• Think long term.
• Update your website and keep it current.
• Educate your clients.
• Optimize your connections with clients.
• Know your audience and what they need. 

Spa Finder, Spa Marketing