Combining the calm and relaxing decor of a traditional European spa with the latest and most comprehensive spa services, C’est La Vie Spa has established itself among the finest spas in New York. Their innovative business model that places the client’s happiness first through team-based management has proven itself viable, and clients can immediately experience the difference.
“I think our customers are attracted to our atmosphere, our culture,” says Paula Fidanza, owner and operator of C’est La Vie. “We have a very strong philosophy and a very strong team environment. That makes us very different than other spas and salons.”
The facility’s employees are constantly in motion to deliver immediate and proper attention to the client the moment they walk through the door. C’est La Vie’s salon provides haircuts, colored treatments, foils, conditioning, perms, glossing, and straightening by stylists extensively trained by Bumble&Bumble to provide the highest quality service. C’est La Vie’s spa services include everything from detoxifying aquatherapy, to upper-body, shoulder, neck and head massage from one of their staff massage therapists. They also offer lymphatic drainage, exfoliation detox, microderm abrasion, Botox and Restalin, as well as Asian reflexology.
“We want to be here for the client first and foremost,” says Fidanza. “Our most important goal is retention: we don’t look at it as a sale for today but a customer for the future. We see and feel the clients’ reactions as soon they walk through the door. They are just amazed and they feel so good about being here.”
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