Westin Debuts Custom In-Room Spa Experience


Westin Hotels & Resorts announced a new in-room spa program that will bring the personalized services of a full-service spa to the privacy of the hotel room. The hotel industry’s first global in-room spa program, the experience was developed by Westin’s spa team and includes a portable spa bed and a spa basket filled with sensory items to be enjoyed before, during and after the massage.   The specially designed in-room spa bed, the Heavenly Spa Nova, was inspired by the iconic all-white, ten-layer Westin Heavenly Bed. Designed to provide the ultimate in-room spa experience, the all-white spa bed is 31-inches wide — larger than typical portable massage tables — and is outfitted with heated AeroCel padding topped by plush double fleecing and Westin’s signature Heavenly Bed linens. A fully padded face cradle completes the feeling of full-body comfort. Just below the face rest, Westin installed a small shelf, designed to hold a bowl of flowers and soothing aromatherapy oil. Approximately 40 minutes before the massage appointment, Westin staff delivers a spa basket holding water, a flower, a CD containing customized relaxation music, a healthful treat such as dark chocolate and a letter explaining what to expect from the treatment along with tips for ultimate relaxation and enjoyment.  

Westin’s in-room spa experience is currently available at 64 properties and continues to be rolled out worldwide. The Heavenly Spa Nova and custom in-room spa services join a host of initiatives aimed at personal renewal recently introduced by the company.

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